This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems... Lees verder

Chronicles the outstanding work in Information Visualization done by University of Maryland's Human-Computer Interaction Lab Lees verder

The practical guide on using paper prototyping when designing user interfaces Lees verder

Software for complex problem solving can dazzle people with advanced features and alluring visuals, but when actually put to use it often disappoints and even frustrates users. This software rarely follows the user's own work methods, nor does it give people the degree of control and choice that th... Lees verder